Refund and Cancellation Policy

This policy applies to all services offered by Dynamic Freelancer, including freelance permits, visa applications and renewals, residence packages, business setup, golden visa, mission visa and any add-on services purchased alongside them. Government authorities, not Dynamic Freelancer, ultimately decide whether an application is approved, so this policy is written around that reality.

Most of our services include fees paid directly to government authorities, typing centres, insurers or other third parties (for example, visa, permit, medical, Emirates ID or licensing fees). Once these fees have been submitted to the relevant authority on your behalf, they are non-refundable, as we cannot recover them once paid over. Our service fee, described below, is separate from these third-party fees.

You may request to cancel an order at any time by submitting a support ticket or contacting your Dynamic Freelancer account manager in writing.

• If you cancel before we have submitted any application or made any payment to a government authority or third party, we will refund the service fee you paid, less any payment processing charges.
• If you cancel after we have started preparing or submitting your application but before it has been approved, we will refund the portion of the service fee that reflects work not yet carried out. Any government or third-party fees already paid on your behalf are non-refundable.
• If you cancel after your permit, visa or licence has been approved and issued, no refund is due, as the service has been fully delivered.

If a government authority rejects your application, or if it cannot proceed because of incomplete documentation, an eligibility issue, a security check, or information you provided, our service fee remains payable, as the work of preparing and submitting the application has already been carried out. Any government or third-party fee that the authority itself refunds to us will be passed on to you in full. We will always let you know the reason for a rejection or delay as soon as we are informed of it.

Approved refunds are returned using the same payment method you used to pay us, wherever possible. Please allow up to 14 working days for a refund to reach your bank or card statement, as this also depends on your bank's own processing times. We will confirm the refunded amount and the breakdown of any deductions in writing before it is processed.

In addition to third-party and government fees already paid, the following are not refundable:

• Consultation, notarisation, courier, translation or bank charges incurred on your behalf;
• Services that have already been fully delivered (for example, an issued permit, visa or licence);
• Any discount, promotional or bundled package once the promotional period or offer has ended;
• Charges arising from information you provided that later proves to be inaccurate or incomplete.

For multi-year packages or instalment plans, cancelling partway through means you remain responsible for any government or third-party fees already committed on your behalf, and our service fee is refunded only for years or milestones not yet started. If you choose not to renew an expiring visa or permit, please notify your renewal agent in good time, since cancellation with an authority must usually be completed before you can exit the UAE or let a permit lapse.

We may update this Refund and Cancellation Policy from time to time to reflect changes in our services or in government requirements. The version published on this page is the one that applies to your order, so we encourage you to review it before making a payment.

If you have any questions about a refund or cancellation, or would like to request one, please contact Dynamic Freelancer by email at info@dynamicfreelancer.ae or through your account manager.